Protecting Your Investment in a New Home

Congratulations on your decision to purchase a new Dilworth home, townhome or condominium. To obtain the benefits of Travelers Guarantee of Canada Home Warranty Coverage, consumers must purchase a new home built and sold by an approved builder, such as Dilworth Homes.

The Homeowner Protection Act & Regulations (“Act”) became effective July 1, 1999. Prior to the issuance of a building permit, the Act requires all residential builders to be licensed by the Homeowner Protection Office (HPO) and to provide the “2/5/10” warranty from an approved third party warranty provider. For further information, please contact the HPO at www.hpo.bc.ca

What is

The Act outlines specific details about the mandatory warranty commonly
referred to as a “2/5/10” warranty. We believe it is the most comprehensive third party warranty available in North America.

By law, builders must provide a third party warranty covering the following:

2-Year Materials & Labour Warranty

• First 12 months—coverage for any defect in materials and labour
• First 15 months—coverage for any defects in materials and labour in thecommon property of a multi-unit building
• First 24 months—coverage for any defect in materials and labour supplied for the electrical, plumbing, heating, ventilation and air conditioning delivery and distribution systems. In addition, coverage for any defect in materials and labour supplied for the exterior cladding, windows and doors that may lead to detachment or material damage to the new home.

5-Year Building Envelope Warranty

10-Year Structural Defects Warranty

Stringent Underwriting Criteria

Travelers Guarantee of Canada thoroughly reviews all builder applicants, examining their track record, technical expertise, financial capacity and after sales customer service. Not every applicant qualifies. Only those builders who meet our stringent underwriting criteria, construct quality homes that conform to the Building Code, and carry out timely after sales service, are able to provide warranty coverage from Travelers Guarantee of Canada. All new construction is subject to review by Travelers Guarantee of Canada staff or third parties, and there is a thorough annual review of builder performance issues as a condition of the builder maintaining their registration.

Home Warranty Documentation

Approved builders are responsible for having their new home buyers sign and date a Warranty Commencement Date Certificate at the time of either title transfer or the actual occupancy of the home (whichever is earlier). Upon receipt of this completed certificate from the builder, Travelers Guarantee of Canada issues the owner a Home Warranty Coverage Certificate. Be sure to read this document carefully and keep it in a safe place. It explains warranty coverage and the process for reporting defects in your home or common property. Upon review, if you have questions or require clarification, please contact Travelers Guarantee of Canada.

Contact Information
Travelers Guarantee of Canada
650 W. Georgia Street, Suite 2500, P.O. Box 11542
Vancouver, B. C. V6B 4N7
Tel 604-682-3095
Toll Free 800-555-9431
Fax 604-682-3096
http://www.travelersguarantee.com

Homeowner Protection Office
Tel 604-646-7050
www.hpo.bc.ca